FAQ’s

Please confirm age limit for service activation?

18 to 64 years for general insurance 19 to 45 for maternity claim
What is this value added free insurance?

Main product is only doctor consultancy for whole family members on 0348-1112242. Insurance is free with WebDoc Health Services only for Mobile account holder who activates the service. For Insurance age limit is 18-65 years.
Please confirm the total time of claim for insurance?

7 working days
Is there any turnaround time to report or to file the Claim, for the insurance?

Claims cannot be submitted after 15 days of admission in Hospital.
Is there any reversal or refund of this service?

Yes, within 14 days after subscription.
After service activation, is there any maturity time for claim?

7 Day maturity time for claims.
Are doctors Pakistan Medical and Dental Council (PMDC) certified?

YES: All doctors are verified and approved by PMDC. All doctors are liable for their advice and consultancy.
How many times can the customer call or connect to a doctor during the subscription period?

No limit.
How can the customer contact a Doctor?

Customer can dial 0348-1112242. after subscription of service to avail the consultation services.
Who can avail the Women health service?

Women health services can avail both male & female.

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